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We appriciate your feedback 100%, bad or good. Every time we get a good review online we get emotional and we love that you took time out of your day to look for us and provide us a honest review. We also appriciate bad reviews, when sometimes unexpected inconviances happen within our business, that the customer feels like they need to speak their mind. It help us know what we should do next time to another client who request the same service or tasks or requirments. If they should be informed more of a topic of the cleaning to provide them the best experiance all depends on you and your feedback.
We always respond to our clients, to make sure they know they are valued and if you provide good or bad, we want you to know that we read it and we will try to do better every day! We hope that every review helps our future clients to understand our services a little more. Sometimes not all the answers are answered online, which is best to call us and be informed of your service. Sometimes its best if you inform a little more of your service on your reviews. Provide your subtotal, the amount of hours they took, how many cleaners, and how you felt talking with us and understanding our prices. The reviews are to help us get feedback from you and understand what we are doing wrong and what we are doing right. To spot the bad and keep pushing the good.
You can get an estiamte by phone, online, or in person (depending on your city).
Estimates in person ($45 fee), Estimates by phone ($0.00 free). Outside of stockton there is an additonal increase to the city fee. And if your home is above 28 minites on arrival time, your home will be have a minium charge/minium hourly rate. For more information you may find out by calling 209-910-3627.
Contact us by phone 209-910-3627
Or contact us by email at Serranoscleaning@gmail.com
Appointments are scheduled only between Monday to Friday for specials or last minite appointments. Saturday appointments must be scheduled with a 3 days notice, since we only work from 9am to 2pm on saturdays. We also do NOT accept special discounts on Saturday appointments, and there is an extra fee when scheduling saturday or sunday appointments.
We require full amount to be paid in advance. If by card the payment must paid on the day you schedule your appointment plus a card fee, if by cash the payment must be paid on the day of the cleaning before we start services. If you fail to provide payment in one visit either one time, or recurring at the begining of the services, and seems to be constant issue, you will be required to provide a card authorization form to continue services or we will require payment in advance by card with the card fee.
To reschedule, and have no fees you must provide us with a 24 hour notice. If the customer, doesn't provide the correct notice on time, the customer will have a surcharge of but not limited to $35 - $200 depedning on the event of circumstances. If rescheduled hours before, on the moment of arrival, or waiting for a no-show.
To reschedule, and have no fees you must provide us with a 24 hour notice. If the customer, doesn't provide the correct notice on time, the customer will have a surcharge of but not limited to $35 - $200 depedning on the event of circumstances. If rescheduled hours before, on the moment of arrival, or waiting for a no-show.
All customers must wear clothing, if the customer is in boxers, underwear, or brawless the crew will leave if you decide not to put on some clothes, and you'll be charged with $45 per cleaner per hour of waiting.
Recurring services: The customer is responsible in picking up clothing, left over food, and items from the home in order for the crew to focus on the housekeeping rather than organizing. If the customer continues with leaving items, left over food, and clothing, you will have a notice of price increase in order for the crew to complete the house cleaning and organization of the home. Keep in mind that if in case you leave a larger unorganized home due to the price increase, and therefore causes over time you will be expecting another increase of pricing. Best recommended to pick up the home before the crew arrives to prevent these changes. We also do not decrease the price after one visit of picking up the home, when the home is regularly not picked up at arrival time.
One time cleaning: The customer is still reponsible in picking up the clothing, left over food and items from the home. The price for the one time cleaning is not final until we have seen the home on the day of the cleaning. If the home is not picked up, and unorganized, the price will increase especially for a deep cleaning. The price would still increase if you pick up during the service. You must be responsible to completly pick up the items of your home and organize it so the crew can not waste any time. We also request that the people inside the home stay away from walking though wet floors until finished, because it will cause the crew to complete the tasks a second time if they haven't yet finished drying the floor.
Move out cleanings: The customer full responsibility is to arrive to make sure the home is completly empty. We will charge more if the home still has vaulables in the home, and or trash in the home. We also do not take the trash with us, unless you request by email or text message a trash removal estimate. All move out customers must be present to open and close their own homes.
IN ALL HOMES: We require that it will only be us and the customer inside the home. We can not work during the time other service providors are working, because this can prevent us from finishing the job at the time frame estimated. People inside the home walking, touching, or using the home while housekeeping is trying to keep clean so the customer can check the home at the end can be very time consuming and can cause us to increase the price. Or worse, we decide to terminate your service, because the customer did not follow our terms.
Make sure you have your cash ready if in case you added extra time or extra services you wish to pay by cash, so we do not waste anymore time. The customer must also be responsible in being present during the service. They can not leave to do other tasks outside of the home, if they have not yet completed their payment. Some customers, are not able to return on time to check the home, so make sure to be available at all times during your cleaning time else you will not be able to check the home before we leave.
If the home is not checked at the end of the services, as long as the customer was not able to be present; the customer is able to call us within 24 hours from when the service ended, to request a call back.
If the customer was present, and did check the home at the end of the services, we do not offer call backs. Please advice the team if any detials they didn't do, to do a retouch on them. Please note; we do not remove mold, we do not provide a gurantee to remove soap scum or hard water from the shower glass or walls. We also do not gurantee that high not accissable areas are dusted which we can not reach with our provided ladder. We also do not accept to use your ladder that is above a 2ft ladder step. We do not gurantee grease spots to be completly removed from the walls.
We do not offer refunds, providing that the services was already redered, and you provided the notices that was requred when scheduling your services.
In order for a customer to get a full refund, the customer must have provided us with a 1 day notice of reschedule or cancelation, it was the first time reschduling/canceling their services within a 3 month period, and the customer was not provided any type of real labor from any of the cleaners. Then and only then, would the customer be provided with a full refund.
If any late notices, or cancelations/rescheduled appointments at the last miniute were to occur, the customer would be charged the amount required for not following the terms, and the rest left over ofter the surcharge; would be refunded.
You can get an estiamte by phone, online, or in person (depending on your city).
We will decide if your home needs a first time deep cleaning or just a first time basic cleaning. The customer can not start with the recurring discount price, unless they have had a first time basic or deep cleaning. And the customer can not be provided with a basic flat rate, when their home is in a very bad condtion and donesn't want the first time cleaning done. Therefore they will only be provided with the hourly recurring rather than a flat rate.
Estimates in person ($45 fee), Estimates by phone ($0.00 free). Outside of stockton there is an additonal increase to the city fee. And if your home is above 28 minites on arrival time, your home will be have a minium charge/minium hourly rate. For more information you may find out by calling 209-910-3627.
Contact us by phone 209-910-3627
Or contact us by email at Serranoscleaning@gmail.com
Recurring services are scheduled between Tuesdays - Fridays. We do not provide recurring services on saturdays, unless we find a team willing to, but your recurring price that was priced for a Tuesday - Friday appointment will increase above a $45 charge to schedule on a saturday.
We do not provide services in the afternoons, only morning times between 9-12pm and we can not start at 12pm, your appointments must alway start as early as possible, therefore do not schedule if you unable to provide access to a available time between 9-12pm.
First time cleaning, recurring and any service date you request with Serrano's cleaning services are paid in advanced or paid at the beginning of the services. We do not accept checks, gift cards, and we do not accept payment after services have been completed. We also do not accept payments days later from your appointment date. If you are unable to provide payment on the day of the cleaning, reschedule as soon as you can with at least 1 day notice else you'll recieve a surcharges above $45.
All customers must wear clothing, if the customer is in boxers, underwear, or brawless the crew will leave if you decide not to put on some clothes, and you'll be charged with $45 per cleaner per hour of waiting & for the inconviance you have caused.
The customer is responsible in picking up clothing, left over food, and items from the home in order for the crew to focus on the housekeeping rather than organizing. If the customer continues with leaving items, left over food, and clothing, you will have a notice of price increase in order for the crew to complete the house cleaning and organization of the home. Keep in mind that if in case you leave a larger unorganized home due to the price increase, and therefore causes over time you will be expecting another increase of pricing. Best recommended to pick up the home before the crew arrives to prevent these changes. We also do not decrease the price after one visit of picking up the home, when the home is regularly not picked up at arrival time.
We require that it will only be us and the customer inside the home. We can not work during the time other service providors are working, because this can prevent us from finishing the job at the time frame estimated. People inside the home walking, touching, or using the home while housekeeping is trying to keep clean so the customer can check the home at the end can be very time consuming and can cause us to increase the price. Or worse, we decide to terminate your service, because the customer did not follow our terms.
The customer is responsible in keeping their pets secure and away from the team. The customer is aware that if the pet is not secure, if there were to be any attacks or damages caused by the customers pet towrds the team in any way, the customer is responsible for but not limited to medical bills. Please keep your pets out of the rang of the team this includes inside the house, and yard where the car of the team is parked.
Be available to close up if key is required, if no key is required then the team will close up for you and leave the home. If key is required and the team does not have a key, the customer must be less than 2 minites away from the home, else there is a surcharge of $45 per hour per cleaner. more than 8 minites starts hour, with a minium surcharge of $45.
If the home is not checked at the end of the services, as long as the customer was not able to be present; the customer is able to call us within 24 hours from when the service ended, to request a call back.
For recurring services after the first time cleaning, the team will not provide the customer with any deep cleaning services only basic cleaning. No soap scum removal, hard water removal, chemical stain removal, oven, refrigerator and but not limited to windows, blinds, dishwasher inside, and many other tasks that are not included to a recurring basic cleaning.
We recommend to get a deep cleaning once a year, because certain tasks we do not do in the basic cleaning will accumilate over time of use within the home, and it will need just a one time clean up once a year. Such as cabinets outside, oven, refrigerator, windows, blinds, walls, light switches and many more tasks that are over looked over time of use. These tasks can be added on slowly every certain amount of months so you don't need everything in one scoop. If the customer doesn't get a one time deep cleaning once a year during their services, they will most likley see dirty baseboards, dirty spots of stains on the walls, soap scum, hard water, greasy or dusty cabinets etc. These tasks are not maintained in your recurring services.
We do not offer refunds, providing that the services was already redered, and you provided the notices that was requred when scheduling your services.
In order for a customer to get a full refund, the customer must have provided us with a 1 day notice of reschedule or cancelation, it was the first time reschduling/canceling their services within a 3 month period, and the customer was not provided any type of real labor from any of the cleaners. Then and only then, would the customer be provided with a full refund of the one visit they wish to reschedule/cancel.
If any late notices, or cancelations/rescheduled appointments at the last miniute were to occur, the customer would be charged the amount required for not following the terms, and the rest left over ofter the surcharge; would be refunded.
Please take in concideration on the teams time, and schedule. They have multiple appointments, and if you cancel or reschedule, their next appointment isn't until 2 hours later. Meaning they have to wait 2 hours if the customer after you requires their time not to change from what was agreed upon. And the gas to your home and to the next home take a large toll, especially for homes that are outside of stockton areas.
We don't provide every 3 weeks.
We don't provide every 5 weeks. These types of services the customer would be provided with a one time basic cleaning. Is available at any time as long it doesn't go past a 4 month period else the customer would be provided with a one time cleaning as an hourly service.
If the customer is known to not keep up their home, or not pick up before arrival time, there is a possiblity your time is max 1 to 2 months from your previous appointment. And their is a posibility we will request photos before deciding if we should accept your service cost after a certin period of time.
Monthly services (GET NO FEES) 1. Reschedule with 1 day notice Monthly services (SURCHARGES) 1. Rescheduling without a 1 day notice is a surcharge of $45 2. Rescheduling on the day of the cleaning after 1 am on the day of the cleaning $45 3. Rescheduling on the day of the cleaning when the team is currently on their way $45 per cleaner that is on the way (usually with teams between 1 - 5 cleaners depends on if customer requests recurring and extra services) 4. Rescheduling on the day of the cleaning but made the team wait on deciding if you should reschedule or not $45 per cleaner per hour (usually with teams between 1-5 cleaners) 5. Starting services and rescheduling services on the same day $45 per cleaner per hour. 6. Cancel a appointment with 1 day notice and continue to the next visit increases your next visit to $45 (as a monthly service) by your next visit it has been 8 weeks of no services. 7. If you cancel when the team is on their way or already there your fee would be $45 per hour/per cleaner PLUS the cancelation fee of $45 on your next visit.
Biweekly services (GET NO FEES) 1. Reschedule with 1 day notice Biweekly services (SURCHARGES) 1. Rescheduling without a 1 day notice is a surcharge of $45 2. Rescheduling on the day of the cleaning after 1 am on the day of the cleaning $45 3. Rescheduling on the day of the cleaning when the team is currently on their way $45 per cleaner that is on the way (usually with teams between 1 - 5 cleaners depends on if customer requests recurring and extra services) 4. Rescheduling on the day of the cleaning but made the team wait on deciding if you should reschedule or not $45 per cleaner per hour (usually with teams between 1-5 cleaners) 5. Starting services and rescheduling services on the same day $45 per cleaner per hour. 6. Cancel a appointment with 1 day notice and continue to the next visit increases your next visit to $35 (as a biweekly service) by your next visit it has been 4 weeks of no services. 7. If you cancel when the team is on their way or already there your fee would be $45 per hour/per cleaner PLUS the cancelation fee of $35 on your next visit.
Weekly services (GET NO FEES) 1. Reschedule with 1 day notice Weekly services (SURCHARGES) 1. Rescheduling without a 1 day notice is a surcharge of $45 2. Rescheduling on the day of the cleaning after 1 am on the day of the cleaning $45 3. Rescheduling on the day of the cleaning when the team is currently on their way $45 per cleaner that is on the way (usually with teams between 1 - 5 cleaners depends on if customer requests recurring and extra services) 4. Rescheduling on the day of the cleaning but made the team wait on deciding if you should reschedule or not $45 per cleaner per hour (usually with teams between 1-5 cleaners) 5. Starting services and rescheduling services on the same day $45 per cleaner per hour. 6. Cancel a appointment with 1 day notice and continue to the next visit increases your next visit to $20 (as a weekly service) by your next visit it has been 2 weeks of no services. 7. If you cancel when the team is on their way or already there your fee would be $45 per hour/per cleaner PLUS the cancelation fee of $20 on your next visit.
You can only get a 10% discount if you include oven, and refrigerator or you included windows and blinds in a flat rate. Discounts can not be added for weekend appointments. Only Mondays-Fridays. If you have a special you will be charged the orginal cost plus a weekend fee of $60.
Customers are able to get a 15% discount for their first time cleaning, if they pre-pay 2 recurring visits with their first time cleaning. The discount would only be included to the first time cleaning not the recurring visits. Note: if the home is in a very bad condition or just not picked up before we arrive for your two recurring visits your service cost will change to hourly service/or increase to complete the services. Which ever the customer prefers. We recommend picking up clothing, dishes, and food containers or food cardboard boxes before we arrive, to prevent this from happening. These discounts can only be added or requested with a 24 hour notice and as long as it is scheduled between monday-friday. Saturday-sundays no discounts and a extra feeS if requested without a 3 day notice.
No, you can not. You must choose one, and if you choose to change it or request a discount it must be requested with a 24 hour notice. This includes changing services or packages, so all specials must be scheduled with a 24 hour notice and not on the same day service.
This includes to customers who request a 15% discount and change their mind and decide to get a 10% discount. You can not change your discounts without a 24 hour notice. If you decide you no longer wish for a 15% discount we would just charge you the original cost of your service, without any other discounts added. ALL CHANGES TO ANY SERVICE NEEDS A 24 HOUR NOTICE.
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1 cleaner 4 hour |
4 cleaners 1 hour |
Yes you can get a 10% discount as long as you schedule a certain amount of hours with certain amount of cleaners. If you know you want a full house cleaning the 10% would help save you money. But in order for you to get the 10% discount the customer must IN ADVANCE schedule the appointment with certain amount of hours and certain amount of cleaners. If your time goes below that limit you will be charged the original cost of services. Which currently unless updated otherwise is at $60 each hour per cleaner.
1 cleaner 4 hours NO SPECIAL 1 cleaner 5 hours NO SPECIAL 1 cleaner 6 hours $324.00 SPECIAL(+ city fee outside of stockton & card fee) 1 cleaner 7 hours $378.00 SPECIAL(+ city fee outside of stockton & card fee) 1 cleaner 8 hours $432.00 SPECIAL(+ city fee outside of stockton & card fee)
4 cleaners 1 hour NO SPECIAL 4 cleaners 2 hours $432.00 SPECIAL(+ city fee outside of stockton & card fee) 4 cleaners 3 hours $648.00 SPECIAL(+ city fee outside of stockton & card fee) 4 cleaners 4 hours $864.00 SPECIAL(+ city fee outside of stockton & card fee) 4 cleaners 5 hours $1,080.00 SPECIAL(+ city fee outside of stockton & card fee) 4 cleaners 6 hours $1,296.00 SPECIAL(+ city fee outside of stockton & card fee) 4 cleaners 7 hours $1,512.00 SPECIAL(+ city fee outside of stockton & card fee) 4 cleaners 8 hours $1,728.00 SPECIAL(+ city fee outside of stockton & card fee)
Yes you can get a 15% discount as long as you schedule a certain amount of hours with certain amount of cleaners. If you know you want a full house cleaning the 10% would help save you money. But in order for you to get the 15% discount the customer must IN ADVANCE schedule the appointment with certain amount of hours and certain amount of cleaners. If your time goes below that limit you will be charged the original cost of services. Which currently unless updated otherwise is at $60 each hour per cleaner.
4 cleaners 1 hour NO SPECIAL 4 cleaners 2 hours NO SPECIAL 4 cleaners 3 hours $612.00 SPECIAL(+ city fee outside of stockton & card fee) 4 cleaners 4 hours $816.00 SPECIAL(+ city fee outside of stockton & card fee) 4 cleaners 5 hours $1,020.00 SPECIAL(+ city fee outside of stockton & card fee) 4 cleaners 6 hours $1,224.00 SPECIAL(+ city fee outside of stockton & card fee) 4 cleaners 7 hours $1,428.00 SPECIAL(+ city fee outside of stockton & card fee) 4 cleaners 8 hours $1,632.00 SPECIAL(+ city fee outside of stockton & card fee)
No, you can not. You must choose one, and if you choose to change it or request a discount it must be requested with a 24 hour notice. This includes changing services or packages, so all specials must be scheduled with a 24 hour notice and not on the same day service.
This includes to customers who request a 15% discount and change their mind and decide to get a 10% discount. You can not change your discounts without a 24 hour notice. If you decide you no longer wish for a 15% discount we would just charge you the original cost of your service, without any other discounts added. ALL CHANGES TO ANY SERVICE NEEDS A 24 HOUR NOTICE.
You can get an estiamte by phone, online. We do not provide estimates for carpet shampoo in person.
Please contact us to know if the city has a city fee, magority of the cities have a city fee.
Contact us by phone 209-910-3627
Or contact us by email at Serranoscleaning@gmail.com
REMEMBER TO MENTION IF YOU WISH TO INCLUDE RUGS, RUGS ARE EXTRA TO OUR SERVICES.
Appointments are scheduled only between Monday to Friday for specials or last minite appointments. Saturday appointments must be scheduled with a 3 days notice, since we only work from 9am to 2pm on saturdays. We also do NOT accept special discounts on Saturday appointments.
Carpet shampo appointments do not need a deposit unless the amount exceeds over $150, and we can also request a deposit if the customer has intentions of not being present through out the whole service. Carpet shampoo depending on the size and amount of areas can take up to 1 hour to 3 hours max. If it exceeds, its due to the amount of areas and size requested by the customer.
If the customer cancels without a 24 hour notice, the customer will have a bill of $35 on their account to continue services in the future. If the customer doesn't pay their fee on time, when the customer decides to schedule they'll need to complete the full amount plus the $35 on each future visit to secure payment.
If the customer reschedules without a 24 hour notice, the customer will have a bill of $35 on their account to continue services in the future. If the customer doesn't pay their fee on time, when the customer decides to schedule they'll need to complete the full amount plus the $35 on each future visit to secure payment.
All customers must wear clothing, if the customer is in boxers, underwear, or brawless the crew will leave if you decide not to put on some clothes, and you'll be charged with a $35 charge to reschedule for a new appointment.
The home must be picked up, before the crew arrives. Remember to pick up animal feses, clothing, and if you wish for the crew to shampoo underneath furniture it all must be taken out of the way BEFORE the crew arrives.
Make sure you complete your payment before we start finishing the services online, or if you'll be completing the rest by cash, make sure you have your cash ready so we do not waste anymore time. The customer must also be responsible in being present during the service. They can not leave to do other tasks outside of the home, if they have not yet completed their payment. Some customers, are not able to return on time to check the home, so make sure to be available at all times during your cleaning time else you will not be able to check the home before we leave.
You can call, or check our social media via facebook, youtube, or instagram.
Once you call to get a gift certificate, either of a selected package of housekeeping or select the amount you wish to provide to the customer to use within 6 months of purchause. Remember that all gift certificates have a deadline of 6 months. So they must call before the 6 months ends to schedule their appointment.
The customer doesn't have to schedule right away, they can set it up in a month or two of when they are available and ready. All customers must be follow our terms and conditons when scheduling our servies on our website, social media, or by phone.
All customers who request a gift certificate must complete the full payment they are wanting to provide to their special someone, as a discount to our services. So they only pay either the exact amount with a special at the time of the call or as a discount of a package deal.
The customer will be provided with a order number, account number, or with a gift certificate number depending on if the customer paid only or if the special person of the customer called to schedule right away. This information will be provded by email, so when the special person or the customer is ready to use the gift certificate(that is valid for 6 months) can use it.
6 Months only. So the customer MUST call before it ends else the gift will no longer be available.
A flat rate, is where we charge you per area you request (that includes certain tasks). And if you request certain tasks (ex: small detials in a room you require cleaned rather than the package we provide), then we provide you a new price for the task you requested.
The price changes depending on the amount of work, and the conditon of each area you request. Therefore, make sure to provide us as much detail as possible when booking your appointment by phone or in person.
Yes, but we do charge a fee to provide you an estimate in person. Free estimates for stockton customers only. Any other city could have a $35 fee or more depending on the distance.
When we don't see pictures because the customer is not able to provide them, we are able to give them a minium price for there home at a fair to average condition. If the home is good we continue, if the home is in a bad condition or if the customer did not follow the rules before arrival time the price will change once we see the home.
The price could start from $50 to $800 or more if the home is not a regular bad condition. In this case if the home is a hoarder home, the price would definitely increase dramatically. But because our customers are always very honest, there has been very few times the price does increase above $100 from the original estimate.
Removing areas: Yes you may remove the areas you wish not to include. The customer can not remove all areas and only select one area of the home, at the last minite. Because if the customer desired a full house cleaning and we send 2 to 5 cleaners (experiance as a deep cleaning) to finish the job faster, the customer would then be charged a minium of 4 areas of the home. Best recommended to provide us a 24 hour notice before your scheduled appointment to provide you the correct crew members and the right time arrival.
Removing tasks: If you remove two or three tasks from the package list the price will not decrease. Tasks must be informed to us with 24 hours, and not informed to us at the last minite. Each task you request could cost you more than getting the entire room included.
The amount of money that is charged, or paid for every hour worked by the company (serranos cleaning services). Paying for the companies time, to complete selected tasks within your general cleaning service. Any extra minite, is an additonal cost.
No, we do not provide on site estimates for hourly cleaning, nor can we gurantee our estimated time we recommend you is correctly estimated by phone. The customer has decide by themselves how many hours they wish to reserve.
Here are some tips you can get based on our experiances. A fun fact of our services, is that we always have to try to estimate the time that it will take us during your service when you request a flat rate service, and because in a flat rate service the cost won't increase once we start working. We have to make sure the price is correctly estimated, else we would definently be in trouble, Why? Because even if we noticed we estimated wrong (once we are already 20% in of the service), in a flat rate service, we must finish the job correctly and hope to not make the same mistake twice. Now lets stop talking about the flat rate, and continue with a hourly service .
2 cleaners: $75 per hour and $55 per half hour (minimum 2 hours)
3 cleaners: $112.50 per hour and $85 per half hour (minimum 1.5 hours)
Yes, if you still have time from your reservation of hours, you can choose to stop the crew from what they are doing and ask them to clean another area. The customer must be clear to them they no longer wish for them to finish the task, and to continue with another task. Else we will believe you wish for us to clean the second area after we are finished with what we are currently finishing up.
No & Yes. It depends on the customer after you. The customer after you must decide if they wish for the extra services to be allowed, since their service will then be scheduled at a much later time than expected. But if the crew already has full schedule, and the customer after you has a bigger service that will require the crew to finish the service before it gets dark, then we will officially infrom you we can not provide you the extra services, and you must schedule for another date and time to add the service.
Best recommended to follow the 24 hour notice rule to prevent these inconveniences.
Unfortunally unlike products, you can not return our teams time and effort to clean your home, therefore there are no refunds for services already provided. You can pay for additonal time to finish the tasks that were unfinished, or you can can request a quote for a flat rate service, if you decide to choose a flat rate service it will allow the crew to complete the tasks in a calm matter, and to observe there service without the need of presure of completing it within a certain time frame. After the service is finished, the crew will ask you to check the areas, and if you like the service, we will be on our way, if not then the crew can re-clean the area (but if it does not come off after the second try, unfortunally by then we would have to inform you that we did as much as we could to clean the area requested).
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TERMS AND CONDITION OF THE SERVICE AGREEMENT FOR A FLAT RATE CLEANING: We have the right at any time to change or modify the terms and conditions applicable to customer’s use of Serranoscleaningservices.com – or any part thereof, or to impose new conditions, including, but not limited to adding fees and charges for use. Such changes, modifications, additions or deletions shall be effective immediately upon notice on our website thereof, which may be given by means including, but not limited to posting on Serranoscleaningservices.com, or by electronic or conventional mail, or by any other means by which customer obtains notice thereof. Any use of Serranoscleaningservices.com by customer after such notice shall be deemed to constitute acceptance by customer of such changes, modifications or additions. We will not directly update you of our terms and conditions, the customer can check for updates on our website.
Flat rate services NOT HOURLY SERVICES We request on the day of the cleaning you make sure to – (a) confirm that your home has water and electricity to perform the services on the estimated time, if there is no water or electricity we will request to reschedule and you will have a surcharge of $55 if one person arrived and stayed under 1 hour. If there was a team, you would be charged $45 per cleaner per hour. (b) if your home is empty to remove all valuables before the crew arrives, they will assume that all items within the home are trash, if your home is occupied make sure to put away any valuables, heirlooms, and or any other items that are fragile or important to you to reduce accidents or misplacements. (c) to be available to arrive at the end of the cleaning and the beginning. If you will not be present at the end of the cleaning – any extra services added at the end must be paid at the moment if request. When requesting extra services – you must provide us a 24-hour notice. Some of our services cannot be performed by the same crew (ex. Carpet shampoo, high not accessible areas to be wiped down, window outside, trash removal, power washing etc..). The crew assigned to your service appointment cannot go over a 2ft ladder – if you have areas within your home that are extremely high, please contact us by phone to request the extra service. If your home is occupied or half empty – the crew cannot move your furniture to clean the area, you must move the furniture before the crew arrives.
Supplies – We will provide the general cleaning supplies, but if there is a selected area you wish for them to use with another type of brand we do not provide, you must provide it on the day of the cleaning. Our supplies do not include to remove mold, or grout. Any supply used that was provided by you, will not make us liable to what happens if the crew uses the supply. You agree to be fully responsible if the crew uses a cleaning supply provided by you.
If you wish for us to provide shoe covers – there is an additional charge to provide it on the day of the cleaning, make sure to provide us a 24 hour notice if you wish for this demand to be provided to you on the day of the cleaning. You must provide access to our crew members on the day of the cleaning. We will provide you an estimated time that the crew will arrive. The crew can wait up to 15 minutes with no surcharges, but if it takes you over 15 minutes for you to arrive then you will have a surcharge of $45 per person waiting on the day of the cleaning. If it continues for more than an hour the amount of the first hour will multiply by the number of hours we wait. Cancelations or rescheduled appointments – must be provided with a 24-hour notice. You agree to allow us to take pictures and video of your home – to provide proof of our services and agree to allow us to provide the photos on any of our social medias, advertisements, with our partners or posting electronically and non-electronically. You will not be provided with compensation of any kind of the photos/videos we take of our work during your service. It will be used for business purposes only. Within our services we do not provide – removal of mold, removal of grout, removal of feces, and or any bio-hazard tasks, and we also do not provide refunds for services already rendered or last-minute cancelations. The customer has 24 hours starting when the crew finished to provide us feedback of the services (only if the customer was not able to be there at the end of the cleaning to check the home), if there is no feedback within the time limit, we will not be able to return to the property. The 24-hour complaint notice is only for customers who are not present at the end of the service. Any customers who – Disrespect any of the crew members or threaten us with posting a review (if we do not comply with their terms) and or with any type of threat will cause Serrano’s cleaning services to stop the service request for the time worked, and not provide you services. We have the right to refuse services from any individual who disrespects, threatens, or makes the environment of the work labor unable to bare. If you do not accept our terms and conditions, we require for you to cancel your service with us. Forms of payment we do not accept – Checks, and gift cards. You will not be informed of any updates to our terms and conditions, please make sure to check online for any updated changes. If you do not agree with following any of our terms online in the future, please terminate your service with us. |
