This type of service is a price for the job, basiclly if you want the crew to stay to complete an areas as much as they can within their ability then you book a flat rate.
Once booking for a flat rate, the price will include the cost of the supplies, the time of each cleaner, the gas to arrive to the property, and a 24 hour complaint notice fee (which will be explained within our faqs).
The price online is our starting price to complete fair/average homes. If the condition is more the price will increase of course inorder for us to provide you a good service.
Include all areas of your home and get a discount of 10%.
Customized flat rate have the same rules as the full house, although for this type of service you decide the areas you would like to include rather than selecting for your whole house to be included.
A service where you pay for the amount of time the crew completes within your service with no additonal fee's.
Once the reserved amount of time is over the crew will stop and request your payment. You may not ask the crew to stay longer time, because the crew will have other appointments after you and it would not be fair for the customer after you to have their services be provided late.
The crew will not return to the property if tasks were not completed, because your service was to complete what they are able to do within the amount of time.
Even while getting a flat rate service we know that they will miss tasks while their cleaning, because it happens and it can't be helped. Which is why if you choose a flat rate then the crew will wait for you to see the service and they if they miss a task they will come back to clean it as much as they can within their ability.
Windows and blinds are charged additional. You can not include it within your hourly service. And of course the flat rate, well everything you add to your flat rate service is extra charge. You may check the cost for the windows and blinds online.
Windows are not going to be washed, they will only be wiped down. We do not wash or remove hard water from the windows or do we remove paint from the windows. If you expect the crew to remove any of what is mentioned above please call to cancel your window cleaning with Serranos cleaning services.
We do not provide steam cleaning only carpet shampoo. We shampoo the carpet and then we extract all the dirty bacteria. Our services provides two commercial machines to complete the service.
Yes, we have how to guides in our Support section and we also offer personal training via our support plan. If you are interested in 1 on 1 training options, just fill out our contact form and we will be glad to speak with you.
We do provide waxing and stripping but you'll need to call to get an estimate by phone or if it is nessessary an estimate in person. Depending on the size you provide to us over the phone.
Customers who have a subtotal less than $300.00 will only be required to complete a deposit of $35.00 to reserve their appointment.
Customers who have a subtotal of $300 or above will be required to pay a deposit of 30% percent in order to reserve their appointment.
$35.00 deposit requirement is non-refundable unless:
a. the client has provided at least a 4 hour notice to cancel or rescheduale their appointment.
If the customer paid more than $35.00 due to their subtotal. Even if they did not provide a 4 hour notice, the $35.00 will be non-refundable but the extra additonal payment will be refunded to the client.
We do not provide any refunds when labor services that have already been rendered. The client must complete full payment once the services have been provided.
When the client is under contract the clients form of payments will always be included within the contract. Call 209-910-3627 if you having trouble finding the form of payment section.
For clients who are provided services in Commercial properties, will still have to complete a requested deposit, and in additon will be requred like any other client to complete full payment on the day of the cleaning.
Unless the client has set up a contract, which then otherwise the client will need to follow the contracts form of payment selected for their account with Serranos cleaning services.
We accept credit cards only no debit cards. If you can't provide a card to complete payment, you can complete payment with the crew by cash.
We don't accept checks, or debit cards.
You can get automatic recurring billing: per visit, every 2 weeks, once a month, or a selected date of each month.
Estimates are provided to you online, but if you require an estimate in person and you are not located in Stockton Ca there is a fee of $35.00 to provide you an estimate in person. The $35.00 fee will be discounted from your subtotal if you decide to choose us.
You can check us out on Facebook to check our reviews or check us out on yelp, angies list etc..
We are bonded, insured and licensed.
Best recommended for the client to get when getting services for the first time is a flat rate service. It has many benifits so the client doesn't have to worry about being their on the day of the cleaning.
No, we provide general cleaning supplies within our ability. Although if there is a selected supply you would like them to use in order for area have an extra shine or any of the sort. The client must provide any cleaning supplies they wish for us to use which we do not provide to complete the clients needs.
No, if the client wished to provide a selected supply to complete their needs. The client must provide the cleaning supply, and will be responsible for the supply provided to the crew.
If the client has chosen an hourly service the cost per hour without supplies would be $45.00 per hour.
If the client wished to have a flat rate we must provide the supplies, the client can not try providing supplies to a flat rate.
It's up to the client but for starters we have included cleaning supplies which are the general must need for a good clenaing. Some supplies provided below are not included to our service but if you decide to include it, it would help the crew finish the service faster and better. 4 of everything below.
Your time once it starts can not stop unless they need to take a lunch break. You must be responsible for the crew to be provided enough supplies and the correct supplies in order for them to do a good job. If they start and they need more supplies, your time will continue and it will not stop. To pervent this, please provide enough supplies.
The price for a flat rate will not change if the condition is better than expected, if your home is very clean its best recommended you only include the areas which are not cleaned. All prices online are starting prices, which means it starts at the price range and it will either stay or increase if the condition is worse than before.
No, once you have chosen a flat rate the service will stay. You can not choose a flat rate and then at the end of the service choose an hourly serivce price. If you insist you will be not be allowed to complete your payment at the end of the cleaning, but it will be required of you to complete full payment before the cleaning starts.